Total Freedom

The true value of New Dimension Technologies is our unique ability to support our clients in the most cost effective, and efficient manner. Whether we team with your current IT Staff, or serve as your primary IT resource, New Dimension Technologies will be there when you need us. Remote Support We monitor key computer functionality across all your locations down to the individual work station. By observing traffic patterns, capacity and general throughput we can often detect potential issues before they occur. e.Alert allows us to see service interruption down to the individual component level, speeding up recovery time by identifying specific points of failure. Monitoring your network is just the beginning. Having the ability to observe trends within your business system allows us to make important recommendations as your company grows. It also allows us to adapt quickly to changing conditions with your business model. Remote Support is an Internet-based desktop sharing technology that allows New Dimension Technologies to provide offsite technical support. We can either show you what steps to take through screen sharing, or with your permission, we can take control of your desktop and remotely perform tasks. Remote support is provided in conjunction with phone support. This service may eliminate waiting for an onsite visit, providing you a more timely solution to your problems.